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FAQ
Installation
Q: Which operating systems are supported?
A: Ubuntu 24.04 LTS (x86_64) is the only supported OS at this time. Additional distributions are planned post-v1.
Q: Can I install NixPanel on a server that already has software on it?
A: It's not recommended. NixPanel installs and configures Apache, MariaDB, PowerDNS, Exim, and Dovecot. Running it alongside existing web server software will likely cause port conflicts. Use a fresh server.
Q: The installer failed partway through. What do I do?
A: Just re-run it. The installer tracks completed steps in /var/lib/nixpanel/install/ and skips anything already done:
sudo bash install.sh
To force a specific step to re-run, delete its .done file:
rm /var/lib/nixpanel/install/<step_name>.done
Q: Do I need a license key to install?
A: Yes, a license key is required during install — even for the Free plan. Create a free account at nixpanel.io to get one.
Q: PHP 8.2 packages weren't found during install.
A: This can happen on Ubuntu 24.04 if the ondrej/php PPA wasn't added. The latest installer handles this automatically. Make sure you're running the current version:
bash <(curl -fsSL https://raw.githubusercontent.com/NixReaper/nixpanel/main/install.sh)
Licensing
Q: What happens if my server can't reach license.nixpanel.io?
A: A 7-day grace period applies. Your panel keeps working normally. If connectivity isn't restored within 7 days, non-free features are restricted until the license is validated again.
Q: Can I run NixPanel on multiple servers?
A: The Host plan supports 1 server; Agency supports unlimited servers. Each server needs its own IP registered to your license. Free and Solo plans are single-server only.
Q: I moved to a new server. How do I update my IP?
A: Log in to nixpanel.io/dashboard → License → Change Server IP.
Panel
Q: What ports does NixPanel use?
A: The admin panel (NixServer) runs on port 2087. The user panel (NixClient) runs on port 2083. DNS is on port 53, SMTP on 25, IMAP on 143/993, POP3 on 110/995.
Q: How do I add SSL to my panels?
A: Run certbot --apache after pointing a domain at your server. Certbot will automatically configure HTTPS for both panels.
Q: Can NixPanel host WordPress sites?
A: Yes. NixPanel uses MariaDB (fully MySQL-compatible) and installs PHP-FPM 8.2 and 8.3. WordPress one-click install is available on Solo, Host, and Agency plans.
Q: How do I restart the panel after making config changes?
A:
systemctl restart nixpanel
Q: Where are the logs?
A:
journalctl -u nixpanel -f # live panel logs
tail -f /var/log/nixpanel/panel.log # panel log file
tail -f /var/log/nixpanel/panel-error.log
Billing
Q: What payment methods do you accept?
A: All major credit and debit cards via Stripe. No PayPal at this time.
Q: Can I cancel anytime?
A: Yes. Cancel from your dashboard. Your panel keeps working until the end of the billing period — no partial refunds.
Q: Do you offer refunds?
A: We offer a full refund within 7 days of your first payment if NixPanel doesn't work for your use case. Contact [email protected].
Getting Help
Still stuck? Email [email protected] or open an issue at github.com/NixReaper/nixpanel/issues.